Slowly, slowly catchy monkey.

We’re small because we want to be. But boy are we good at what we do!

Since 2001 we’ve grown organically and will continue to do so, mastering each business objective, becoming fully utilised, before we grow again, always progressing towards our goal. For that reason, positions with Contedia are few and far between and only the right candidate will do!

When a new position does become available we’ll post it here and always refer back to CVs we might have on file.  So, if you are interested in registering with us for one of the two business areas, or a sales or administrative function, by all means contact us.

For all speculative applications, contact us in writing with your CV and a covering letter telling us why, specifically, you would like to work for Contedia and not just any IT or Digital Services company.

Positions Available:

We’ve an exciting opportunity to join our growing team in a challenging but rewarding position with significant opportunity for personal development.

Contedia are looking for a Systems and Network Engineer to join the support department in a varied, challenging position, dealing with day-to-day support requests from our client-base whilst simultaneously working on a regular flow of more sizeable migration projects and new infrastructure installations.  Much of the work is done remotely from our offices, but customer site visits are also a part of the role. Therefore, a full driving license and own transport is a requirement of the position.

The role is highly customer focused, so the ability to build and maintain good customer relationships and in an honest and trustworthy manner is critical.  Explaining complex scenarios in non-technical terms and providing customer guidance through technical issues is also a necessity within the role, as is a “get to the bottom of it” approach that sees issues get properly resolved.

Contedia has a small, but fast paced team meaning the ability to multi-task is absolutely crucial to succeeding in this role, along with being able to recognise your own strengths and weaknesses, and those of your colleagues, to help you work as a team-player and best achieve the departments goals.  You should, however, be comfortable to work entirely on your own initiative, especially where you or your colleagues are working with customers elsewhere.

Your Responsibilities

  • Log client support requests with accuracy and detail in our support ticketing system. Supported clients at Contedia can request support via the phone, email or contact form on our website.
  • Manage, investigate, and resolve client support requests remotely (via phone or email) and on-site when necessary.
  • Manage and work on multiple tickets and projects simultaneously.
  • Accurately create, update, and manage client knowledgebase articles.
  • Configure and install IT software and hardware.
  • Administer (when on-rota) the IT Departments, IT Procedures mailbox managing alerts from client infrastructures.
  • Follow department and company wide work instructions whilst also contributing positively, with suggestions, to their evolution.
  • Proactively work on our customer management dashboard ensuring supported client infrastructures has the latest software and firmware available.
  • Report directly to the IT Services Manager for role and day-to-day support and task assignment.
  • Act as pre-sales mediator when sales enquiries come through the support channel.
  • Complete annual training courses in software that Contedia use to provide high quality support services to clients.
  • Contribute to the general upkeep of the workplace facilities ensuring workspaces are kept to a high standard.

Essential Experience & Skills

Candidates should have the following experience and have worked with these technologies:

  • A minimum of 1 year of commercial IT systems support, preferably in a similar SME or MSP type environment.
  • Working with Windows server operating systems and the tools that come with managing on-premises IT infrastructures (AD DS / DNS / DHCP / GPO/ File & Print Services).
  • Installation, secure configuration, and administration of Windows desktop operating systems.
  • Installation, secure configuration, and administration of networking equipment (routers, switches and wireless AP’s).
  • Experience configuring anti-virus policies and resolving threats.
  • Experience with backup technologies (at minimum configuring jobs and restoring file and folders).
  • Experience in the provisioning and ongoing support of Microsoft 365 tenants, primarily Azure AD / Exchange Online / SharePoint Online / OneDrive / Teams.
  • Confident and comfortable working on server and PC hardware, as well as installing equipment to server cabinets.

Desirable Experience

  • Experience with PowerShell scripting to help streamline environments of diagnose and/or resolve issues efficiently.
  • Knowledge and experience of other Microsoft products.
  • Experience working with DrayTek, Fortinet and Sophos XGS appliances and OS.
  • Experience working with Arcserve/StorageCraft products (SPX and SaaS backup).
  • Experience working with Sophos and Panda anti-virus products.
  • HP ProLiant and Fujitsu Primergy Server hardware.
  • HP, Fujitsu, Lenovo, and Dell client computing devices.
  • Comfortable finding your way around and supporting mobile technologies (iOS and Android devices).
  • Experience with telephony (VOIP systems).


  • Starting at 21 Days holiday (plus all the usual bank holidays)
  • Contributory pension scheme
  • Private health insurance (after 12 months)
  • Exclusive discounts with an optional Perkbox membership
  • A great working environment in the town centre with easy access to parking and other amenities


Pontefract (central, with excellent local car parking, bus and train links)

Job Type

Full-time (Monday through Friday, 8.30am to 5pm)


Available on application

How to apply

To apply for this role, please send your CV and a covering email to

For more information or to apply call 01977 602869 or email