Working at Contedia

We have an exciting opportunity to join our growing team in a brand-new position with significant opportunity for personal development.

The company is seeking an Operations & Accounts Specialist to play a key role in the efficient administration and financial operations of the business. This position is responsible for overseeing general business administration, accounting (excluding payroll and sensitive financial data), bookkeeping, purchasing, internal sales activities, record management, and liaising with both internal and external customers. The role also involves creating and co-creating and maintaining business processes and work instructions to continually seek to improve accuracy and effectiveness.

If you are an intelligent, motivated and detail-oriented professional with experience in accounting, business administration, internal sales and purchasing, and you thrive in a dynamic, past-faced customer-focused environment, we would love to hear from you!

Duties & Responsibilities

The role has multiple duties and responsibilities and are broken into several areas.

Accounting & Bookkeeping:

• Process and manage sales and purchase invoices, ensuring consistently accurate creation, entry, and reconciliation.
• Maintain general bookkeeping records, ensuring compliance with financial procedures.
• Assist with bank and credit card reconciliations and financial reporting as required.
• Support financial tracking of expenses and budgets for internal departments.
• Work closely with our external accountant to ensure timely submission of financial data.
• Seek to identify methods (and advise management accordingly) to continually improve the accuracy and efficiency of accounting and bookkeeping activities to help keep pace with the business’s growth.
• Monitor and manage receipt of customer payments, producing internal reports for problematic accounts and producing statements and liaising with clients to seek timely payment against open invoices.
• Monitor and manage the allocation of payments to suppliers, with internal reporting to communicate manual payments requiring timely payments that meet invoice terms.

Purchasing & Procurement:

• Source and procure IT hardware, software, and services in line with business needs.
• Source, procure and manage digital assets, including domain names and security certificates to manage the business’s client responsibilities.
• Manage supplier relationships, ensuring timely and cost-effective procurement.
• Study for and pass appropriate vendor qualifications and certifications to maintain the company’s accreditations and achieve and maintain own standard of product or service knowledge.
• Process purchase orders, liaising with suppliers for pricing, availability, and delivery timelines.
• Manage estimated delivery lead-times, updating colleagues and teams internally to ensure consistent inter-departmental coordination.
• Track and manage stock levels where applicable.

General Office & Business Administration:

• Provide administrative support across departments to ensure smooth day-to-day operations.
• Maintain accurate and up-to-date business records, including contracts, supplier agreements, and customer documentation.
• Create and assist in co-creating and managing business processes and work instructions to enhance operational efficiency.
• Organise internal documentation, ensuring accessibility and compliance with company policies and attained standards.
• Support management with reporting, documentation, and process improvement initiatives.
• Co-responsibility for routine facilities management activities throughout the office, which supports the day-to-day operation of the office environment.

Sales Administration & Customer Liaison:

• Prepare and issue routine quotations to clients based on standard service offerings.
• Take ownership and follow-up on outstanding quotations to seek and process customer orders.
• Process sales orders, ensuring accurate documentation and coordination with internal teams.
• Respond to client enquiries professionally and in a timely manner.
• Maintain accurate client records within the company’s business systems.

Internal Coordination & Support:

• Act as a point of contact for the Managed IT Services and Digital Transformation Services departments, supporting their administrative and financial needs.
• Liaise with department heads to ensure seamless coordination of internal processes.
• Assist in identifying and implementing operational improvements.

Your Skills & Experience

Essential Experience & Skills:

• You must be able to associate with Contedia’s core values, and therefore be aligned to hardworking, show humility and have the ability to put the needs of others before your own.
• Excellent timekeeping and an evidently positive attitude to personal responsibility, self-motivation and proactivity.
• A high standard of personal presentation.
• The ability to speak and write fluent English, with good grammar and having a mind for how spoken and written words can be important in conveying the correct tone and sentiment when communicating with others.
• A relevant and current qualification in accountancy and/or bookkeeping, with active practice in the field.
• Proven experience in business administration, accounting, bookkeeping, and purchasing.
• Knowledge of UK and internation treatment of VAT and financial regulations.
• Strong proficiency in financial and bookkeeping software, ideally QuickBooks Online, but otherwise Xero, Sage etc.
• A proficient user of Microsoft Office (Outlook, Word and Excel).
• Skilled in the use of Microsoft Teams for routine collaboration and file storage.
• Ability to process sales and purchase invoices, purchase orders, and financial transactions accurately.
• Excellent organisational skills and attention to detail.
• Strong communication skills, with the ability to liaise with internal teams and external customers professionally.
• Experience managing records and business documentation.
• Ability to take initiative in improving business processes and work instructions.

Desirable Experience & Skills:

• Experience in an IT Managed Service Provider (MSP) or technology-related industry.
• Experience in the creation of documentation for business processes and work instructions.
• An otherwise keen, demonstrable knowledge and interest in business IT.
• Previous experience using QuickBooks Online.
• Previous experience using Monday.com.
• Familiarity with routinely using and updating CRM and other business systems to aid consistent collaboration and coordination.
• Understanding of IT products, services, and vendor management.

Benefits

• 21 Days holiday (rising to 28 with service) plus all the usual bank holidays.
• Paid lunch breaks.
• Contributory pension scheme.
• Private health insurance*.
• Exclusive discounts with optional Perkbox membership*.
• A great, friendly working environment.

* Following successful completion of 12 month’s employment.

Location

• Fully office-based role in Pontefract (with excellent bus/rail links and low-cost, local car parking).

Job Type

• Full-time (Monday – Friday – 8:30am – 5:00pm).

Salary

• Competitive starting salary (to £30,000 p.a. depending on experience).

How to Apply

To apply for this role, please send your CV and a covering email to recruitment@contedia.com.

We have an exciting opportunity to join our growing team in a brand-new position with significant opportunity for personal development.

The company is seeking a dedicated Technical Helpdesk Coordinator to join our dynamic Managed IT Services team. The ideal candidate will have strong organisational skills, excellent communication abilities, and a solid foundation in 1st line technical support to serve as a backstop to the dedicated System and Network engineers.

The role involves coordinating help desk activities, collaborating on the creation of process and policies within the department, ensuring timely resolution of technical issues, and helping to provide first-line technical assistance to customers when resource may be stretched.

Duties & Responsibilities

The role has multiple duties and responsibilities and are broken into two sections.

Coordination Duties & Responsibilities:

• Coordinate System and Network Engineers diaries for customer meetings, site visits and project related activities.
• Act as pre-sales mediator (in tandem with the Head of IT for larger opportunities) when sales enquiries come through the support channel gathering accurate information from the requestor and ensuring the requests are being passed to sales department within a reasonable time frame.
• Liaise with the sales department ensuring orders for new equipment are appropriate (meet customer requirements) and compatible.
• Manage all inbound hardware, recording serial numbers and updating the orders system.
• Manage and ensure all equipment warranties are applied, processed in an appropriate time frame and warranty information is recorded.
• Follow department and company-wide work instructions whilst also contributing positively, with suggestions, to their evolution whilst on occasion, co-authoring new ones.
• Ensure knowledge base articles and documentation is accessible, accurate, and reviewed at regular intervals.
• Ensure customer contact information is kept up to date with clients and contacts no longer working for supported customers are removed.
• Ensure customer schedules of supported equipment is kept up to date and reviewed at regular intervals.
• Contribute to the creation of client schedule of equipment ‘boards’ in Monday.com and other boards used for management of clients.
• Ensure engineers are completing comprehensive and professional-looking site reports.
• Monitor helpdesk performance metrics and prepare regular reports for the Head of IT to review.
• Take ownership of the team member training logs, ensuring certifications are renewed and engineers are completing recertifications prior to expiration to ensure partner statuses are maintained.
• Manage the department’s  “IT Procedures” mailbox and inbound alerts from customer estates logging the alerts as ticket for engineers to review (training to be provided).
• Monitor and help ensure engineers are prioritising the correct tickets based on age and severity, to ensure SLAs are being consistently met.
• Answer inbound calls, creating either accurate telephone messages or accurately and sufficiently detailed support tickets when engineers are otherwise preoccupied.
• In tandem with the Head of Managed IT Services, infrequently visit customer premises for account management meetings.
• Proactively review our customer management dashboards and coordinate the installation of any updates to software or firmware with the team and key customer contacts.
• Notify the Head of Managed IT Services when customer equipment goes end-of-life, and updates are no longer available.
• Work in partnership with the engineers and the Head of Managed IT Services to ensure tools and equipment used by engineers are up to standard and report when equipment needs to be replaced.
• Monitor the use and stock levels of miscellaneous consumable items (such as Ethernet cables, display cables and cage nuts), ensuring they do not run out and report when stock must be replenished.
• Contribute to the general upkeep of the workplace facilities ensuring workspaces are kept to a high standard.

Technical Duties & Responsibilities:

• Manage, investigate, and resolve 1^st line client support requests remotely (via phone or email) such as but not limited to the creating of new Microsoft 365 and Active Directory Users when resource is stretched or there’s a clear benefit seen by assisting.
• Accurately create, update manage client knowledgebase articles.
• Configure and install IT software and hardware.
• Follow customer build documents and setup new computers and laptops prior to the engineers delivering to customer premises.
• Complete annual training courses in software that Contedia use to provide high quality support services to clients to ensure adequate product competency.

Essential Attributes

The following attributes are regarded as essential to the success in this role:

• Alignment with Contedia’s core values, being hardworking, humble and possessing the ability to put the needs of others before their own.
• Being highly punctual, avoiding lateness at all costs.
• Demonstrable customer relation and communication skills.
• The ability to manage multiple tasks effectively.
• Have a highly logical, sensible approach to problem solving, both on a technical, and non-technical level.
• Work well in a small team environment, recognising own strengths and weaknesses and those of their colleagues, and work as a team-player to best achieve goals.
• Being highly organised, neat and mindful with strong attention to detail, even in the smallest of tasks.
• The ability to speak and write fluent English, with good grammar and having a mind for how spoken and written words can be important in conveying the correct tone and sentiment when communicating with others.
• The capability to produce professional documents to aid in the creation of company and departmental policies, procedures, and customer documentation.
• Being conscious of their personal appearance and hygiene in respect of working in a professional environment alongside colleagues.
• A proficient user of Microsoft desktop operating systems (Windows 8, 8.1, 10 and 11).
• Being comfortable navigating all Windows Server operating systems (Windows Server 2012 upwards).
• A proficient user of Microsoft Office (Outlook, Word and Excel).
• Skilled in the use of Microsoft Teams for routine collaboration and file storage.
• Have previous experience of configuring Microsoft 365 Exchange Online users and mailboxes.
• Have previous experience of configuring users in a Windows domain environment.
• Have previous experience setting up desktop computers and laptops (completing OOBE and installing programs such as Chrome, Adobe Reader and Microsoft Office).
• Possess a basic, but demonstrable knowledge of networking and the role a router, switch and wireless access point plays in an IT infrastructure.

Desirable Experience

• Have prior knowledge and experience of anti-virus products.
• Being comfortable navigating and supporting mobile technologies (iOS and Android devices).
• Have recent experience in a technical role.
• Holding a current, UK driving license is advantageous, but not essential.

Benefits

• Starting at 21 Days holiday (rising to 28 days) plus all the usual bank holidays.
• Contributory pension scheme.
• Optional private health insurance (after 12 months).
• Exclusive discounts with an optional Perkbox membership (after probationary period).
• A great working environment in the town centre with easy access to parking and other amenities.

Location

• Pontefract (central, with excellent local car parking, bus and train links).

Job Type

• Full-time (Monday through Friday, 8.30am to 5pm, with rare requirement for availability out of core working hours).

Salary

• Available on application.

How to Apply

To apply for this role, please send your CV and a covering email to recruitment@contedia.com.

We have an exciting opportunity to join our growing team in a challenging but rewarding position with significant opportunity for personal development.

Contedia is looking for a Systems and Network Engineer to join the Managed IT Services department in a varied, challenging position, dealing with day-to-day support requests from our client-base whilst simultaneously working on a regular flow of more sizeable migration projects and new infrastructure installations.  Much of the work is done remotely from our offices, but customer site visits are also a part of the role. Therefore, a full driving license and own transport is a requirement of the position.

The role is highly customer focused, so the ability to build and maintain good customer relationships and in an honest and trustworthy manner is critical.  Explaining complex scenarios in non-technical terms and providing customer guidance through technical issues is also a necessity within the role, as is a “get to the bottom of it” approach that sees issues get properly resolved.

The company has a small but fast paced team, meaning the ability to accurately multi-task is absolutely crucial to succeeding in this role, along with being able to recognise your own strengths and weaknesses, and those of your colleagues, to help you work as a team-player and best achieve the departments goals.  You should, however, be comfortable to work entirely on your own initiative, especially where you or your colleagues are working with customers elsewhere.

Your Responsibilities

• Log client support requests with accuracy and detail in our support ticketing system.  Customers can request support via the phone, email or contact form on our website.
• Manage, investigate, and resolve client support requests remotely (via phone or email) and on-site when necessary.
• Manage and work on multiple tickets and projects simultaneously.
• Accurately create, update, and manage client knowledgebase articles.
• Configure and install IT software and hardware.
• Administer (when on-rota) the department’s “IT Procedures” mailbox managing alerts from client infrastructures.
• Follow department and company wide work instructions whilst also contributing positively, with suggestions, to their evolution.
• Proactively work on our customer management dashboard ensuring supported client infrastructures has the latest software and firmware available.
• Report directly to the Head of Managed IT Services for role and day-to-day support and task assignment.
• Act as pre-sales mediator when sales enquiries come through the support channel.
• Complete annual training courses in software that Contedia use to provide high quality support services to customers.
• Contribute to the general upkeep of the workplace facilities ensuring workspaces are kept to a high standard.

Essential Experience & Skills

Candidates should have the following experience and have worked with these technologies:

• A minimum of 1 year of commercial IT systems support, preferably in a similar SME or MSP type environment.
• Working with Windows server operating systems and the tools that come with managing on-premises IT infrastructures (AD DS / DNS / DHCP / GPO/ File & Print Services).
• Installation, secure configuration, and administration of Windows desktop operating systems.
• Installation, secure configuration, and administration of networking equipment (routers, switches and wireless AP’s).
• Experience configuring anti-virus policies and resolving threats.
• Experience with backup technologies (at minimum configuring jobs and restoring file and folders).
• Experience in the provisioning and ongoing support of Microsoft 365 tenants, primarily Azure AD / Exchange Online / SharePoint Online / OneDrive / Teams.
• Confident and comfortable working on server and PC hardware, as well as installing equipment to server cabinets.

Desirable Experience

• Experience with PowerShell scripting to help streamline environments of diagnose and/or resolve issues efficiently.
• Knowledge and experience of other Microsoft products.
• Experience working with DrayTek, Fortinet and Sophos XGS appliances and OS.
• Experience working with Arcserve/StorageCraft products (SPX and SaaS backup).
• Experience working with Sophos and Panda anti-virus products.
• HP ProLiant and Fujitsu Primergy Server hardware.
• HP, Fujitsu, Lenovo, and Dell client computing devices.
• Comfortable finding your way around and supporting mobile technologies (iOS and Android devices).
• Experience with 3CX or other VoIP systems.

Benefits

• Starting at 21 Days holiday (rising to 28 days) plus all the usual bank holidays.
• Contributory pension scheme.
• Optional private health insurance (after 12 months).
• Exclusive discounts with an optional Perkbox membership.
• A great working environment in the town centre with easy access to parking and other amenities.

Location

• Pontefract (central, with excellent local car parking, bus and train links).

Job Type

• Full-time (Monday through Friday, 8.30am to 5pm, with some availability to work outside of core working hours).

Salary

• Available on application.

How to Apply

To apply for this role, please send your CV and a covering email to recruitment@contedia.com.