Working at Contedia

If you’re highly organised, passionate about using your intellect, committed to developing yourself and keen to contribute to the success of a business, this could be the perfect role for you!

Contedia is an IT and Digital services company in the Wakefield District. Ideally situated in a town centre location, the company’s offices are close to the motorway network and only a short walk away from the local train/bus stations.

Our busy office environment is a hub of activity where success is celebrated, personal development promoted, and social responsibility encouraged. As a supporter of several local schools and charities, the company is proud to give back to the local community.

Growth across our business means we have an Office Administrator role now available. Bringing experience from a previous administration role, you will work closely with the management team to help organise, develop internal processes and manage the needs of the administration team.

The role would suit an experienced administrator, looking for a fresh challenge, but who is highly organised, perhaps may have had experience working in larger organisations and who is not only responsible and accurate in their day-to-day work, but forward-thinking and able to both recognise the priorities that must be delivered ahead of the easy or routine tasks, but also shows aptitude and eagerness to own activities and continuous improve them for them for the benefit of colleagues in other departments and our customers.

The role may suit someone who is most likely able to work during school holidays to aid with internal resourcing at times when the business can become otherwise short-staffed.

In return, we are offering a competitive salary along with an attractive benefits package including access to exclusive online discounts, a contributory pension scheme, private health care (after 12 months).

Your Responsibilities

• Work closely with the management and administration team to support the business in key operational tasks of a routine nature
• Provide internal sales and purchasing support, communicating professionally with colleagues and customers to provide quotations and to source supplier pricing, availability and place orders
• Co-administer ‘Sales’ and ‘Accounts’ mailboxes to ensure customer and supplier enquiries are dealt with by the business in a timely fashion and fundamental activities are processed consistently
• Help to develop and document company policies, whilst ensuring personal alignment with the same
• Contribute to the general organisation of the office and business to help with the company’s goals for continual improvement and to manage growth in its service delivery areas

Essential Skills

• Excellent communication skills that enable professional yet amiable relationships to be formed and maintained with colleagues and customers, with a demonstrable and high standard of verbal and written English skills
• Good numeracy, allowing for accurate calculation and quotation creation
  Excellent personal organisation habits with a sense of needing good method and process in your daily work
• A visible attention to detail and dedication to executing every activity with the upmost responsibility and accuracy
• Deep experience working with Microsoft Word, Excel, Outlook and Teams
• General bookkeeping experience

Bonus Skills & Experience

• Experience developing a Quality Management System, for example, helping to create and manage business process workflows and work instructions
• Experience working with third-party vendors to gain and maintain product or service knowledge of a technical nature (though in any industry) and in the liaison when requesting pricing, assistance with vendor quotations and when purchasing

Benefits

• 21 Days holiday (plus all the usual bank holidays)
• Contributory pension scheme
• Private health insurance (after 12 months)
• Exclusive discounts with an optional Perkbox membership
• A great working environment in the town centre with easy access to parking and other amenities

Location

Pontefract

Job Type

Full-time (Monday to Friday, 8:30am to 5pm)

Salary

£22,100.00 to £23,028.20 p.a.

How to apply

To apply for this role, please send your CV and a covering email to recruitment@contedia.com.

If you’re highly creative, passionate about all things digital, committed to developing yourself and keen to contribute to the success of a business, this could be the perfect role for you!

Contedia is a well-established digital services company in the Wakefield District. Ideally situated in a town centre location, the company’s offices are close to the motorway network and only a short walk away from the local train/bus stations.

Our busy office environment is a hub of activity where success is celebrated, personal development promoted, and social responsibility encouraged. As a supporter of several local charities, the company is proud to give back to the local community.

Expansion of our digital services team means we have multiple, experienced web developer roles now available. Using cutting-edge technology and standards, you will work closely with the management team to deliver an exciting B2B platform on behalf of a key client.

The role would suit a developer with good UX/front-end skills but who is equally at home developing custom PHP functionality as they are HTML, CSS, jQuery and JavaScript features. PHP development experience is essential given the responsibility for translating the project brief and specification into a logical solution. Support will be provided by colleagues to ensure solid foundations to the project as you use your skills to focus on user experience, application logic, usability and contemporary interface design. Attention to detail and a desire to take ownership and work closely with your colleagues and our clients will be the key to your success!

In return, we are offering a competitive starting salary along with an attractive benefits package including access to exclusive online discounts, a contributory pension scheme, private health care (after 12 months) and free tea, coffee and beer (non-alcoholic if preferred). Hybrid/remote working available after getting up to speed with the project.

Your Responsibilities

• Consult and work with the senior project team
• Build a pixel perfect, polished web application front end
• Keen eye for implementing testing
• Enhance and optimise front-end performance
• Contribute to technical discussions, prototypes, and investigations
• Develop and maintain effective working relationships with colleagues and stakeholders

Essential Skills

• Rock solid HTML, CSS and JavaScript
• Solid PHP development
• Experience developing in WordPress
• Proficiency with MySQL
• Fluency in English, written and spoken

Bonus Skills & Experience

• Commercial experience using one or more web development frameworks (Laravel, Vue)
• DevOps and Git

Benefits

• 24 Days holiday (plus all the usual bank holidays)
• Contributory pension scheme
• Private health insurance (after 12 months)
• Exclusive discounts with an optional Perkbox membership
• A great working environment in the town centre with easy access to parking and other amenities

Location

Pontefract (with some remote working opportunity)

Job Type

Full-time (Monday through Friday, 8.30am to 5pm)

Salary

Available on application

How to apply

To apply for this role, please send your CV and a covering email to recruitment@contedia.com.

We’ve an exciting opportunity to join our growing team in a challenging but rewarding position with significant opportunity for personal development.

Contedia are looking for a Systems and Network Engineer to join the support department in a varied, challenging position, dealing with day-to-day support requests from our client-base whilst simultaneously working on a regular flow of more sizeable migration projects and new infrastructure installations.  Much of the work is done remotely from our offices, but customer site visits are also a part of the role. Therefore, a full driving license and own transport is a requirement of the position.

The role is highly customer focused, so the ability to build and maintain good customer relationships and in an honest and trustworthy manner is critical.  Explaining complex scenarios in non-technical terms and providing customer guidance through technical issues is also a necessity within the role, as is a “get to the bottom of it” approach that sees issues get properly resolved.

Contedia has a small, but fast paced team meaning the ability to multi-task is absolutely crucial to succeeding in this role, along with being able to recognise your own strengths and weaknesses, and those of your colleagues, to help you work as a team-player and best achieve the departments goals.  You should, however, be comfortable to work entirely on your own initiative, especially where you or your colleagues are working with customers elsewhere.

Your Responsibilities

• Log client support requests with accuracy and detail in our support ticketing system. Supported clients at Contedia can request support via the phone, email or contact form on our website.
• Manage, investigate, and resolve client support requests remotely (via phone or email) and on-site when necessary.
• Manage and work on multiple tickets and projects simultaneously.
• Accurately create, update, and manage client knowledgebase articles.
• Configure and install IT software and hardware.
• Administer (when on-rota) the IT Departments, IT Procedures mailbox managing alerts from client infrastructures.
• Follow department and company wide work instructions whilst also contributing positively, with suggestions, to their evolution.
• Proactively work on our customer management dashboard ensuring supported client infrastructures has the latest software and firmware available.
• Report directly to the IT Services Manager for role and day-to-day support and task assignment.
• Act as pre-sales mediator when sales enquiries come through the support channel.
• Complete annual training courses in software that Contedia use to provide high quality support services to clients.
• Contribute to the general upkeep of the workplace facilities ensuring workspaces are kept to a high standard.

Essential Experience & Skills

Candidates should have the following experience and have worked with these technologies:

• A minimum of 1 year of commercial IT systems support, preferably in a similar SME or MSP type environment.
• Working with Windows server operating systems and the tools that come with managing on-premises IT infrastructures (AD DS / DNS / DHCP / GPO/ File & Print Services).
• Installation, secure configuration, and administration of Windows desktop operating systems.
• Installation, secure configuration, and administration of networking equipment (routers, switches and wireless AP’s).
• Experience configuring anti-virus policies and resolving threats.
• Experience with backup technologies (at minimum configuring jobs and restoring file and folders).
• Experience in the provisioning and ongoing support of Microsoft 365 tenants, primarily Azure AD / Exchange Online / SharePoint Online / OneDrive / Teams.
• Confident and comfortable working on server and PC hardware, as well as installing equipment to server cabinets.

Desirable Experience

• Experience with PowerShell scripting to help streamline environments of diagnose and/or resolve issues efficiently.
• Knowledge and experience of other Microsoft products.
• Experience working with DrayTek, Fortinet and Sophos XGS appliances and OS.
• Experience working with Arcserve/StorageCraft products (SPX and SaaS backup).
• Experience working with Sophos and Panda anti-virus products.
• HP ProLiant and Fujitsu Primergy Server hardware.
• HP, Fujitsu, Lenovo, and Dell client computing devices.
• Comfortable finding your way around and supporting mobile technologies (iOS and Android devices).
• Experience with telephony (VOIP systems).

Benefits

• Starting at 21 Days holiday (plus all the usual bank holidays)
• Contributory pension scheme
• Private health insurance (after 12 months)
• Exclusive discounts with an optional Perkbox membership
• A great working environment in the town centre with easy access to parking and other amenities

Location

Pontefract (central, with excellent local car parking, bus and train links)

Job Type

Full-time (Monday through Friday, 8.30am to 5pm)

Salary

Available on application

How to apply

To apply for this role, please send your CV and a covering email to recruitment@contedia.com.